What to do next?
Report the Problem
Please make sure that you complete a Property Irregularity Report (PIR) before leaving the airport, as without this document your airlines Customer Services team may not be able to process your claim. You will also need to keep a copy of the completed PIR.
How to report the problem
You will need to complete a Property Irregularity Report (PIR).
The fastest way to report your missing bag is to visit your airlines baggage page. Weblinks for each airline are included below. You will need your booking locator reference.
On completion of the form, most airlines provide a reference code which can be used to trace your baggage. Your PIR reference is a combination of 5 letters and 5 digits, example: ABZAA12345.
| Airline | How to Report |
|---|---|
| airBaltic | Visit airBaltic's Website |
| Balkan Holidays | Visit Balkan Holidays Website |
| British Airways | Visit British Airways' Website |
| Eastern Airways | Email Eastern Airways |
| easyJet | Visit easyJet's Website |
| flybe | Visit flybe's Website |
| KLM | Visit KLM's Website |
| Loganair | Visit Loganair's Website |
| Ryanair | Visit Ryanair's Website |
| SAS | Visit SAS's Website |
| TUI | Visit TUI's Website |
| Wideroe | Visit Wideroe's Website |
| Wizz Air | Visit Wizz Air' Website |
| Aer Lingus | Visit Aer Lingus' Website |
Tracking your Baggage
Please keep a note of your reference number provided upon completion of the PIR form. Many airlines allow you to track the status of your baggage here. You will require your PIR reference number in order to track the status of your baggage.
If your baggage has not been returned to you within 7 days from the date it was reported, we recommend that you contact your airlines handling agents. The contact numbers for your airlines handling agents are below.
| Airline | GHA | How to Report |
|---|---|---|
| airBaltic | Dalcross | Visit airBaltic's Website |
| Balkan Holidays | Dalcross | Visit Balkan Holidays Website |
| British Airways | Dalcross | Visit British Airways' Website |
| Eastern Airways | Dalcross | Email Eastern Airways |
| easyJet | Dalcross | Visit easyJet's Website |
| flybe | Dalcross | Visit flybe's Website |
| KLM | Dalcross | Visit KLM's Website |
| Loganair | Dalcross | Visit Loganair's Website |
| Ryanair | Dalcross | Visit Ryanair's Website |
| SAS | Dalcross | Visit SAS's Website |
| TUI | Dalcross | Visit TUI's Website |
| Wideroe | Dalcross | Visit Wideroe's Website |
| Wizz Air | Dalcross | Visit Wizz Air' Website |
After you've reported the problem
You’ll still have to make a claim for compensation after you report the problem, unless the airline decides to pay you upfront, e.g. for expenses while your luggage is delayed.
You’ve already reported the problem if you filled in a ‘property irregularity report’ (PIR) at the airport - this is the form you get from customer services in the baggage claims hall.
If you didn’t report the problem at the airport, contact the airline or use their website to report the problem - and get the airline to confirm in writing that you reported it.
Keep a copy of your PIR for written confirmation to help with your claim.
Guidelines for Claiming
Most airlines follow the below guidelines but we recommend that you check this with your airline.
If your luggage is delayed or missing, the airline has 21 days to return it to you. If you get your luggage back within 21 days, you can still claim compensation for delayed luggage. If you don’t, you can claim for lost luggage.
| What You're Claiming For | Guideline for Claiming |
|---|---|
| Damaged Luggage | 7 days after getting your luggage |
| Missing or Damaged Contents | 7 days after getting your luggage |
| Delayed or Missing Luggage | 21 days after the flight |
| Lost Luggage - it's officially lost after 21 days | As soon as possible after it's officially lost |
Recommended Documents Needed to Process Claims
- Your boarding card
- Your luggage labels (these have a bar-code and number to identify your luggage)
- Proof you reported the problem, e.g. your PIR form or email from the airline
- Receipts for things you had to buy due to a delay
- Proof of purchase for lost or damaged items, e.g. receipts or credit card statements
- Photographs of any damage to your luggage or contents
- Cost estimates for any repairs you're claiming for, e.g. from a luggage repair business