Airport Host (Ambassadors)
Main Duties & Responsibilities:
- Check-in passengers queue management and flow control including management of queuing systems.
- Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
- Security: General preparation of passengers prior to entering the Security Area
- Security: If required assist in Central Search at peak times and undertake access control
- Handle varied passenger queries and assist with general way finding
- Assist the Passenger With Reduced Mobility service as required
- Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information
- Assist, as directed by the Airport Duty Manager, during any periods of irregularity
- Exercise general vigilance around the Terminal building
Promote use of self-service check-in kiosks
- Ensure al kiosk and common use check-in equipment is serviceable and where required engage with support contractor
- First Aid (Training be provided)
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)