FAQs

If you are travelling within the UK then you can use any form of ID such as a passport or driving license. If you are checking in any hold luggage then you must present a passport.

If you are a UK citizen/passport holder travelling to another European country then a passport is required.

If you are a citizen of another European country then a National ID card is sufficient.

If you are a UK citizen/passport holder and your passport has been lost or stolen you must cancel it as soon as possible to reduce the risk of anyone else being able to use it. You can do this on the Gov.uk website.

If you have lost your passport while abroad you should report the loss immediately to the local police and the British consulate/embassy/high commission.

Foreign nationals who lose their passport while in the UK should report it to the local police and their consulate/embassy.

If you are a UK citizen/passport holder and your passport has expired you can find information on how to renew it.  

It is advisable to take photocopies of all important documents (passport, visas, tickets, EHIC, travel insurance, driving license etc) with you when you travel and to keep them separate form the original documents. This will mean a quicker resolution should you lose something.

Please seek assistance from any member of staff who will help you find out if this has been handed in at lost property, security search or to the Police. Found passports are returned immediately to the HM Passport Office or equivalent authority. If your UK passport is lost or stolen within the UK you should visit the Identity and Passport service website. You will also need to speak directly with your airline to advise them that your passport has been lost.

The entry requirements for the UK vary depending on your nationality, country of residence, country of departure, reason for visit and duration of visit. You can find details on the Gov.uk website. Please ensure you have the necessary documents and permissions before you travel or you could be refused entry into the UK.

Baggage allowances are set by each individual airline. If you can not find this information from your ticket or booking agent, then please visit our airline database where you will find a contact number for your airline.

For packing tips and information on items that must not be carried on board a flight or within your hold luggage please visit our packing pages.

Please speak to your airline about your requirements before travelling, but be reassured that if you have a genuine medical condition (supported by a letter from your GP or hospital) then there should be no problem with taking such items on board the plane.

All such items are prohibited from hand luggage and from being carried on board a plane on your person. Please make sure that they are packed in your hold baggage as items confiscated at security control will not be returned to passengers.

Yes knitting needles are permitted in your hand baggage.

If you are travelling with an infant then you can carry milk on board which exceeds 100ml. You can only take the amount needed for your journey and it may be subject to additional tests.

Yes you can carry solid make-up with you. Any liquids, gels or pastes must be in containers no bigger than 100ml and must fit within one transparent resealable bag.

Baggage delivery is the responsibility of each airline. For enquiries relating to hold baggage please contact your airline directly.

Airline contact details

In the unlikely event that your baggage is damaged when it arrives please speak to a member of staff from the handling agent for your airline. You can find the handling agent for your airline by selecting your airline and using the relevant contact details.

Please read the information on our tips & advice section.

If you have any further queries visit the Department for Environment, Food and Rural Affairs (Defra) website for more details. Please note, it is illegal to bring in banned products, or amounts of products that exceed any weight limits that apply. They will be seized and destroyed, and you may be liable to prosecution.

A very small number of airlines have these kind of restrictions on hand baggage. Please confirm with your airline (contact numbers can be found through this link). Remember that hand luggage should be kept to a minimum.

We recommend you pack undeveloped film in your hand luggage. Special arrangements can be made for photographers with large quantities of film who wish it to be carried in the hold, by arrangement with your airline. Passengers should be assured that undeveloped film carried as hand luggage is safe.

The CAA supports the right for all air passengers to be treated with respect and dignity. When leaving the UK by air, it is necessary for all passengers to pass through airport security controls, where both persons and bags will be screened. This is an essential process to safeguard the travelling public, staff and the aviation industry. The following provides information and advice for transgender, non-binary and intersex passengers.

Buying tickets and checking-in: When making an airline reservation, you will be required to provide your name, date of birth and gender, which must match the details on your government issued travel document. This proof of identity may also need to be produced when you check in for your flight. It does not matter if your current gender presentation is not the same as that given on your travel documentation or the accompanying photograph, but the information on your ticket must align with that on your passport or other travel document, otherwise you may not be allowed to travel. If another person has booked your ticket, ensure they book using the information on your travel document. See www.gov.uk/changing-passport-information/gender for further information on passports.

Packing your Hold and Cabin Baggage: All cabin baggage must be screened by X-ray equipment as a minimum and may also be hand searched by airport Security Officers. UK airports are required by law to conduct this screening. Cabin baggage is subject to different regulatory measures than hold baggage and it is advisable to check regulations before travel. Where possible consider packing all but items that are essential for the journey in hold baggage, for example any item containing liquids, gels or powders. This includes gel-filled prosthetic items apart from those worn on the body for the journey. Prescription liquid medication in containers of more than 100ml may be carried in Cabin Baggage but must be removed for separate screening, unless you are specifically advised otherwise by the airport, and must be accompanied by medical confirmation, such as a letter from a medical professional or prescription, with names matching travel documentation. This can be carried in addition to the usual one-litre bag that is allowed for toiletry and cosmetic items. At the same time, please note carefully the items, particularly dangerous goods, that your airline advises should not be packed in Hold baggage.

Security: All passengers must be screened before going into the departure lounge usually by a Walk Through Metal Detector, a Security Scanner, or both. In order to speed up the journey, you should ensure that all metallic items are removed, including footwear containing metal, belts, watches and large pieces of jewellery and ensure all pockets are empty. Any alarms will require further screening, usually by hand search or Security Scanner. If a hand search is required, you may ask for a search in private and have a companion with you if you wish. A Security Officer should always ask for your consent before beginning a hand search. The Security Officer may also request that you undergo a search in private; this is always in an area or room away from public view, where a hand search will take place and possibly with a hand-held metal detector or other hand held security equipment.

A Security Scanner will highlight anything unusual that it detects may be being carried on the body by a passenger. It will not display an actual image, but will indicate for the Security Officer an area for further investigation on an outline of a generic figure. No identifiable or personal features are visible on the screen. If you think you know what may have caused the alarm, you may wish to explain to the Security Officer what the item that has indicated may be. In many cases, especially where the Security Officer understands what has caused the alarm, a hand search of the area may be sufficient. However, the Security Officer may request a private search if they do not feel that the cause of the alarm can be resolved in this manner. Passengers may opt out of screening by Security Scanner if they wish: however unless a medical reason for this can be evidenced, such as medical device that is attached to the body, then the airport is required to carry out an enhanced hand search in private. This may entail the loosening or removal of clothing in order that the Security Officer can satisfy themselves that no prohibited articles are carried on the person. All such searches are carried out with a witness and a companion may accompany you if you wish.

We hope that your journey through airport security will be without problems. However, if you experience any treatment you feel is unfair or discriminatory in any way, you should contact the airport concerned, via their Customer Services Department.

Please visit our terminal information pages, which list the facilities available at Aberdeen Airport. If you need further help or directions when you get to the airport, please ask a member of staff who will be happy to help you.

The airport maps page of our website contain maps of Aberdeen Airport and its facilities. You will need to download Adobe Acrobat (available on each of the pages) to view the maps, and in some cases launch Flash. Should you be unable to do this, please remember that we have printed pocket guides, including floor plans, available to all customers at our airport – they can be collected from the information desks or freestanding displays.

The main terminal opens at 03:30, or two hours before the first departure and closes after the last arrival.

There are left baggage facilities at the airport. Here you will find information on prices and opening times.

If you have lost items within the airport itself please contact the lost property office at the airport.

If you have lost items while on an aircraft or airline bus, please contact your airline directly.

Aberdeen Airport, like all other public buildings in the UK, meet the minimum standards for disabled access as laid down by the Equality Act, but we strive to go beyond what must legally be provided. We aim to offer all our passengers good facilities, easily accessed and well signposted. We also want all our customers to feel included in the travelling experience, regardless of any special needs they may have. Visit our special assistance pages to find out more about the facilities available.

If you or someone you are travelling with have a hidden disability we will be happy to provide you with a lanyard that will discreetly identify you to airport staff as requiring additional support. A lanyard can be collected from the Special Assistance desk located opposite the main entrance or requested in advance by emailing the Duty Manager team abzadm@aiairport.com. More information can be found on our special assistance pages.

There are babycare units in the following locations:

• Before security opposite WHSmith
• Before security next to the female toilet adjacent to the Granite City Bar
• After security next to the female toilet near to Gate 5
• After security in the Baby Changing Room between Gates 11 and 12

You can find more information on our family facilities. 

The lounge offers a range of hot and cold food as well as vegetarian and gluten-free options. You can view food menus on our Northern Lights lounge page. 

A range of drinks are available in the lounge:

• House spirits including vodka, gin and rum
• White, red and rosé wine
• Draught beers including Coors Light and Brewdog IPA
• Magners Cider on draught
• Soft drinks (Coke/Diet Coke/Lemonade on draught)
• Irn-Bru bottles are available from the bar area
• Selection of Teas and Nespresso Coffee

There are currently no viewing facilities while development work is being carried out around the airport.

No, we don’t show sports matches at the airport

No unfortunately not. However, if it’s a short time local call that is required, please use one of the information phones and an Airport Ambassador will come and offer you the use of a mobile phone.

Yes, there are water fountains near gate 6 just past Distilling house

No, the only smoking area is located outside the main terminal

No, not currently.

No, not at the moment.

There are babycare units in the following locations:

• Before security opposite WHSmith
• Before security next to the female toilet adjacent to the Granite City Bar
• After security next to the female toilet near to Gate 5
• After security in the Baby Changing Room between Gates 11 and 12

You can find more information on our family facilities. 

We don’t have a dedicated facility at Aberdeen Airport for heating up baby food but the cafes and restaurants can warm food in a microwave for you.

We are currently working on plans for new play equipment/area as part of the Terminal Transformation project.

Lounge bookings can be amended or cancelled up to 2 hours before your booking time. To make any changes to your booking visit the manage my booking area. 

We are sorry if you have had had a problem with either our website or at our airport. Please let us know your thoughts, both good and bad, and hopefully we can use your feedback to build better services for all our customers. Please visit our feedback pages in the contact us section.

You can find a full list of the dining options available at the airport and their opening times on our shopping and dining page.

Please visit our shopping pages for information on airport savings and customs allowances or go to the HM Revenue & Customs website for full details of when tax and duty are payable.

Our policies mean you can return almost any item bought at the airport free of charge, from anywhere in the world, for a full refund. 

Yes. If you are flying to a destination within the EU (excluding UK and Ireland when flying from Aberdeen) you may collect your purchases when you arrive back at the airport on your return flight. Visit our shopping collection pages for full details about this service.

There is a tax refund and red help telephone 

Visit our transport and direction pages, which have details of how to reach the airport whether you are making the journey by train, bus, coach or car.

For full information about the different types of car parking available, car park locations and prices, please visit our car parking options pages. To guarantee your space book in advance online.

Pre-book your car parking and on the whole pay a lower price than paying on arrival and you will guarantee your space.

Please visit our transport and direction pages, for information about the various transport options available from Aberdeen Airport.

Most operators of public transport have arrangements for passengers with special needs and information about these services can be found on our special assistance transport pages. There are priority parking spaces and extra help on hand at our airport car parks should you be arriving at the airport by car.

For information about travel into Aberdeen city centre please see our dedicated page.

The nearest rail station to the airport is Dyce, which is about two miles from the terminal and easily reached by taxi or bus. Find out more here 

You can find a full list of the destinations available from Aberdeen Airport in our destination pages.

If there is a destination you would like to fly to which is not currently offered please complete our feedback form. 

You can easily cancel or amend your booking using the manage my booking section here. All you need is your email address and booking reference. See our Parking FAQs for more info

You can easily cancel or amend your booking using the manage my booking section here. All you need is your email address and booking reference. See our Parking FAQs for more info

You can find this information on the Foreign and Commonwealth Office website. You can also visit our COVID FAQ Pages.

For further information on taking a pet abroad please see the Gov.uk website. You can find information on animal quarantine. 

Please visit our pet travel pages for further information and key contacts.

You can also visit our help page here.

Alternatively, you can leave us feedback here.